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HP Care Pack - 3 Year - Service - 9 x 5 - On-site - Maintenance - Electronic and Physical Service

by hp
Category: services & warranties
Sub Category: warranties
This value-priced HP Care Pack provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
 
VPN: UK707A
VPN: UK707A | EAN: 884420301066 | SKU: 1431693

Additional Products & Services

Support Packages to Enable Success

HP Support Services are support packages that expand and extend standard warranties for HP hardware and software. HP Support Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments... Learn More

Support Packages to Enable Success

HP Support Services are support packages that expand and extend standard warranties for HP hardware and software. HP Support Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments.

Through HP Support Services we get new systems and services up and running sooner. We help IT professionals use hardware and software effectively. We provide proactive support to help prevent system downtime. And when failures do occur, we provide the level of response you need to meet the needs of your business - whenever and wherever you need it.

HP Support Services make buying and renewing support easy and flexible. When you purchase an HP product, from HP or from a reseller, it's easy to find the right support alternative. Just pick the one that matches your needs: buy exactly the level of support you need - no more, no less.

Service levels and response times for HP Support may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

Additional Products & Services

Support Packages to Enable Success

HP Support Services are support packages that expand and extend standard warranties for HP hardware and software. HP Support Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments.

Optimized

Standard

Basic

 

No rights can be derived from the shown specifications. The specifications are provided by the manufacturer. Please refer to the manufacturer for additional information.

Brand Name: HP
Product Type: Service
Provided Support: Configuration
Provided Support: Phone Support
Provided Support: Pick-up & Return
Service Availability Days: 5
Service Availability Hours: 9
Service Duration: 3 Year
Service Location: On-site
Service Type: Maintenance

No rights can be derived from the shown specifications. The specifications are provided by the manufacturer. Please refer to the manufacturer for additional information.

Basic
Brand Name: HP
Product Type: Service
Provided Support: Configuration
Phone Support
Pick-up & Return
Service Availability Days: 5
Service Availability Hours: 9
Service Duration: 3 Year
Service Location: On-site
Service Type: Maintenance
General Information
Brand Name: HP
Manufacturer Part Number: UK707A
Manufacturer Website Address: http://www.hp.com
Manufacturer: HP Inc.
Product Type: Service
Service Name: Care Pack
Service Information
Product Supported:

HP Business Notebook PC:

  • 2xxx Mini-Note Series
  • 2xxxs Series
  • 6xxxs Series
  • 5xx Series
  • Xxxxt Mobile TC Series
Provided Support: Configuration
Phone Support
Pick-up & Return
Service Availability: 9 x 5
Service Description: 9x5
Service Details:

Remote Problem Diagnosis and Support:
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Repair Center Services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

Pick-up by HP:
An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

Return Shipment:
An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.

Standard Business Hours Coverage:
Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.

Accidental Damage Protection:
Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.

Service Duration: 3 Year
Service Location: On-site
Service Main Type: Maintenance
Service Response Time: 6 Business Day
Service Sub Type: Electronic and Physical
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